Improving Access to Care – What We’re Doing for You in 2025/26
Non-urgent advice: Faster Responses to Online Queries
We aim to respond to all online consultation requests by the end of the next working day — so you hear back quickly when you contact us online.
Non-urgent advice: More Appointments, When You Need Them
We’re making better use of our team and technology to increase same-day and next-day appointments, especially during busy periods.
Non-urgent advice: Better Use of Local Services Like Pharmacies
We’re working closely with local pharmacists to offer you quicker treatment for minor illnesses, freeing up GP time for those who need it most.
Non-urgent advice: Support for the Most Vulnerable Patients
We’re improving continuity of care for those who need it most — so patients with complex needs can see the right clinician more regularly.
Non-urgent advice: Easier Ways to Get Help
We’re encouraging the use of the NHS App and online services, and offering support to anyone who needs help getting started.